FAQ's
FAQ's
Orders & Shipping
When will my order ship?
Orders are processed within 1–2 business days. You’ll receive a shipping confirmation with tracking.
→ See our Shipping Policy
How do I track my order?
Use the tracking link in your dispatch email.
→ Royal Mail | DPD Local | Contact us
Something wrong? Get help with your order.
→ Order Issues
Returns & Exchanges
Do you accept returns & exchanges?
→ Return & Exchange Policy
Are sale items returnable?
We do not accept returns or exchanges on sale items. This policy does not affect your statutory rights.
→ Return & Exchange Policy
Changes & Cancellations
Can I cancel or change my order?
We’re unable to make changes to an order once it has been placed.
If your order has not yet been fulfilled, we can cancel it and issue a full refund so you can place a new order with the correct details.
Please contact us immediately if you’d like to request a cancellation.
→ Order Issues
I entered the wrong address—what now?
We’re unable to make changes to an order once it has been placed.
If your order has not yet been fulfilled, we can cancel it and issue a full refund so you can place a new order with the correct details.
Please contact us immediately if you’d like to request a cancellation.
→ Order Issues
Can I change the size or add an item after ordering?
We’re unable to make changes to an order once it has been placed.
If your order has not yet been fulfilled, we can cancel it and issue a full refund so you can place a new order with the correct details.
Please contact us immediately if you’d like to request a cancellation.
→ Order Issues
Can you combine my orders?
We’re unable to combine orders. If your order has not yet been fulfilled, we can cancel it and issue a full refund so you can place a new order with the correct details.
Please contact us immediately if you’d like to request a cancellation.
→ Order Issues
Restocks & Releases
Restocks aren’t guaranteed. Sign up for email alerts on the product page.
→ Restocks & Availability
Payments, Discounts & Gift Cards
What payment methods do you accept?
We support all major card providers (may vary by region at checkout).
Can I use more than one discount code?
One code per order unless stated otherwise.
Do you sell gift cards?
Yes, available here.
Sizing
How do I choose my size?
Check the size info on each product page.
→ Size Guide
Product Care
How do I care for my items?
Follow the care label on the garment. Any special care notes are available on the product page.
Work with Us
Want to work with us?
→ Work with Us
Still need help?
Can’t find your answer?
→ Contact us