SHIPPING POLICY

We aim to get your order to you as quickly and efficiently as possible. Below is everything you need to know about our shipping process and delivery timelines.

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1. WHEN WILL MY ORDER SHIP?

• Orders ship Monday to Friday
• Processing time: within 1–2 business days
• Cut-off time: Orders placed before 1PM (UK time) will begin processing the same day
• Orders placed after 1PM will begin processing the next working day
• Delivery times may vary due to courier delays, especially during peak periods or unforeseen circumstances
• If you experience any delivery issues, contact our support team here

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2. WHEN WILL I RECEIVE TRACKING?

• You’ll receive a shipping confirmation email with tracking as soon as your order has been dispatched
• If you haven’t received one after 3 business days, feel free to reach out

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3. UK SHIPPING

• Royal Mail Tracked 48: 2–3 working days
• Free shipping on UK orders over £100

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4. INTERNATIONAL SHIPPING

Shipping rates and delivery times vary depending on your location and order weight.
Final costs and delivery estimates are shown at checkout.

Typical delivery times by region:

• Europe: 3–7 working days
• USA & Canada: 5–7 working days
• Australia & New Zealand: 5–9 working days
• Asia: 5–9 working days
• Rest of World: 7–10 working days

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5. HOW DO I TRACK MY ORDER?

You can track your parcel using the links below — just enter your tracking number
(Postcode not required for DPD):

• Royal Mail – used for both UK and international orders
• DPD Local – used for international orders only

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6. WHAT IF MY ORDER DOESN’T ARRIVE?

• If your parcel is marked as delivered but hasn't arrived, please contact us within 7 days so we can investigate with the courier

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7. DO I NEED TO PAY IMPORT FEES?

• Duties and taxes are not included in the shipping cost
• International customers are responsible for any applicable import charges
• Customs clearance times may vary and could delay your order

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8. ADDRESS CHANGES & ORDER EDITS

• We’re unable to make changes to an order once it has been placed (including address changes, item swaps, combining orders, or adding items).
• If your order has not yet been fulfilled, we can cancel it and issue a full refund so you can place a new order with the correct details.
  
  → Request a cancellation

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9. RETURNED TO SENDER

• If a parcel is returned due to an incorrect address or failed delivery attempts, we’ll issue a refund once it’s back with us (original shipping costs are non-refundable).
• You’re welcome to place a new order if you’d like it resent.