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FAQ

FAQ

WHEN WILL MY ORDER SHIP?

All orders typically ship within 24 to 48 hours. Our fulfilment team works around the clock to make sure your package gets to you as fast as possible.

CAN I CANCEL MY ORDER?

If you change your mind immediately after placing an order, please contact us immediately. If the warehouse receives your request before fullfilling and shipment of your order then it will be amended. If the cancellation request is too late there isn't anything we can do.

HOW MUCH IS SHIPPING?

Shipping rates are calculated at checkout depending on order quantity and destination. Our warehouse is located in Manchester, UK.

WHAT ARE YOUR SHIPPING SPEEDS?

United Kingdom: 1-3 days
Europe: 3-7 days
United States: 5-7 days
Rest Of World: 5-7 days
Note: Shipping estimations do not include the fulfilment period.

      DO YOU ACCEPT RETURNS?

      We accept returns, however, selected products cannot be returned - Please check the specific product page for individual returns information. Returns are only accepted within 7 days of delivery. We stand by our products and guarantee your order will be free of manufacturer defects. If there happens to be an issue with your order, please contact us at contact@episodesproject.com before returning your order. To better assist you, please be sure to include your order number in the subject line.

      IS YOUR COMPANY LOOKING FOR INFLUENCERS?

      We're always looking for influencers to promote our brand. Would you like to promote the project? Contact us at the bottom of the page. Be sure to include your social media usernames, further information and pictures for us to review.

      HOW CAN I GET INVOLVED IN A FUTURE EPISODE? 

      If you are a creative in any form please get in contact, we collaborate with a different artist on every episode, and we are constantly looking for new projects to start. You can also send through your work for us to share on our Instagram account where we regularly share artists work.